Age UK Warwickshire and Silverline

Silver Line


Why does The Silver Line exist?

The statistics about older people and loneliness are frightening. More than half of all 75 year olds in the UK live alone and one in ten suffers “intense” loneliness but is reluctant to ask for help. In a poll conducted to mark the national launch of The Silver Line on 25 November 2013, 9 out of 10  older people told researchers that “a chat on the phone” is the most helpful solution when they feel lonely but 1 in 4 older people say they never or seldom have someone to chat to on the phone.

About the Silver Line Helpline

The Silver Line is the confidential, free helpline for older people across the UK* open every day and night of the year. Our specially trained helpline staff:

  • Offer information, friendship and advice
  • Link callers to local groups and services
  • Offer regular befriending calls
  • Protect and support those who are suffering abuse and neglect

*Silver Line Scotland will be delivered by Age Scotland in partnership with The Silver Line during week days, 8am – 8pm. At all other times calls will be answered at the nation helpline HQ. 

Who is it for?

The Silver Line is a helpline for older people – the Silver Generation. We have no strict age limits but most people we speak to are over 65. So, if you think it’s for you, it’s for you.

Are All Calls Free?

The Silver Line Helpline is free to callers.

We rely on charitable donations from organisations and individuals who care about the welfare and safety of older people to fund this vital new service.

Are all calls confidential?

The Silver Line is a confidential helpline.

Callers are free to express their feelings and describe their lives honestly, and can trust us to respect their privacy.

In cases of abuse or neglect, with the callers’ permission, we will involve specialist safeguarding organisations such as Action on Elder Abuse or Social Services.

Silver Line Friends and Silver Circles

If callers would like to be put in touch with Silver Line Friends, they can receive a regular weekly friendship call or email. Or they may like to join a Silver Circle and take part in a regular group call on subjects that interest them.

Silver Line Friends are volunteers who have contacted The Silver Line because they enjoy talking to older people. They are vetted and trained, and work in pairs for safeguarding and support.

Silver Line Forums

For those who want to connect online with others who have similar experiences, there are forums on a wide range of subjects that you can contribute to.

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Stratford District

Address: Briar Croft, Alcester Road, Stratford-on-Avon, Warwickshire, CV37 6PH

Telephone: 01789 205 059

Email Briar Croft

Handy person service

The Age UK Warwickshire handy person service called operates throughout all five district and borough council areas of Warwickshire.

The service is for people who are aged 50 and over or those who have a learning, physical or sensory disability of any age.

The service provides minor repairs to domestic properties within the County. The works are carried out by a team of handypeople, who are employed directly by Age UK Warwickshire and who have all been vetted through the Criminal Records Bureau for their suitability for working with older people.

Examples of work which can be undertaken are*:-

  • Fixing a dripping tap
  • Easing doors
  • Fitting Keysafes and grab rails
  • Moving furniture
  • Fixing the fence or even taking down the curtains

*The service is funded by Warwickshire County Council, supported by borough and district councils. If you are in receipt of benefits you may qualify for a reduced hourly rate.

Please note that the scheme does not cover electrical, gas or roof work or repairs to domestic appliances.


This is a chargeable service and the current rates for the 12 months from 1 March 2010 are:

Reduced rate – For those on a means tested benefit
£5.00 per hour (minimum charge – 1 hour) All materials used are charged at an extra cost.

Standard rate
£18.50 per hour (minimum charge -1 hour) plus 46p per mile travelling expenses from the Handyman’s home to client. All materials used are charged at an extra cost.

Clients can supply their own parts, no extra charge will be incurred other than the labour charge to fit the parts

All costs include VAT.

Contact us to request a service

If you would like more information about this service please complete the details below and someone will get back to you shortly.

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